FOR CAR TRANSPORT QUOTES CALL (858)-488-8485

You spent the time to hire a reliable auto shipper. You did your homework to ensure that they were covered properly for insurance. Unfortunately when you go to pick up your vehicle there is damage. What now?

It is unfortunate, but also inevitable that, sometimes things happen. Driving on any road there is always the chance of accident, or damage from external sources. Rocks turn up by the tires of passing vehicles, flying debris, or a plethora of other sources can damage your vehicle. When it happens in the auto moving process there are a few things you should do. There was a reason you did your homework before hiring a transport agent, and part of that reason is the ability to deal with the situation you are in right now.
Mark Down the Damage

When the transport agent picked up your vehicle you should have made a list of any current damage to the vehicle. With a copy of this list compare the damage, that is on your car now, to the items that you marked down before. Mark down all inconsistencies. This should be done when you are picking up your vehicle (or having it dropped off), and not 2 or 3 days later.
Report Damage to The Company

After you have your list of inconsistencies, report them to the shipping company immediately. Reputable auto shipping companies will reimburse you for any damages, and usually fairly quickly. As long as the vehicle was inspected on pick up, and on drop off, it is difficult to argue where the damage occurred (in the moving process obviously).
Should Issues Arise

If you did your homework before hiring a company to move your car, then there likely won’t be any issues. However, sometimes they do occur. If you have any problems getting reimbursed for the damage to your car, the BBB is one place that can help. Unfortunately most issues arise because of failing to do proper inspection, and in this case it can be difficult to deal with. From the shippers point of view the damage could have occurred before or after the auto moving process. The best way to avoid any issues is to go through the inspections with your driver or agent when you are picking up and dropping off the vehicle.

As long as you hired a dependable, and reputable auto moving company the process should go fairly smoothly. Most companies are extremely careful with your car, but it is inevitable that on occasion damages do occur. Protect yourself by including yourself in the inspection process.